The oral transmission of information or ideas.
What this skill covers
- Speaking clearly and effectively
- Speaking engagingly
- Speaking adaptively
- Speaking influentially
What is this skill about?
This skill is all about how to communicate effectively with others, being mindful of whether you are talking to customers, colleagues or other stakeholders and in different settings.
Initially, this skill focuses on being able to speak clearly – first with well known individuals and small groups and then with those who are not known.
The next stage is about being an effective speaker by making points logically, by thinking about what listeners already know and using appropriate language, tone and gesture.
It then focuses on speaking engagingly through use of facts and examples, visual aids, and your expression and gesture.
In the final stage, the focus becomes adapting to the response of your listeners and in different scenarios, and speaking influentially – using structure, examples, facts and vision to persuade listeners.
There are 16 steps in this skill
You can jump straight to a step by selecting it below.
Speaking clearly to someone you know
Speaking clearly to small groups of people you know
Speaking clearly to individuals and small groups you do not know
Speaking effectively by making points in a logical order
Speaking effectively by thinking about what your listeners already know
Speaking effectively by using appropriate language
Speaking effectively by using appropriate tone, expression and gesture
Speaking engagingly by using facts and examples to support your points
Speaking engagingly by using visual aids to support your points
Speaking engagingly by using tone, expression and gesture to engage listeners
Speaking adaptively by changing your language, tone and expression depending on the response of listeners
Speaking adaptively by planning for different possible responses of listeners
Speaking adaptively by changing your content depending on the response of listeners
Speaking influentially by changing the structure of your points to best persuade listeners
Speaking influentially by changing the examples and facts you use to best persuade listeners
Speaking influentially by articulating a compelling vision that persuades listeners
Each step in this skill requires you to work through 3 stages.
Read, watch and listen to the content.
Show that you've understood the content by completing activities.
Reflect and discuss what you've learned.
Learn your own way
You don't need to learn the skill steps in order.
You can move back and forward between steps at anytime - you can even revisit them at a later date!
Don't want to do an exercise just yet? No problem - come back to it again later.